The Props Creator Bundle
Shipping + Returns
AUSTRALIA-WIDE SHIPPING
We ship Australia-wide using Australia Post. Delivery times vary depending on where you are - we’ll give you an estimate, but sometimes couriers take the scenic route. We’re not liable for delays once your order is with the courier, but if something goes missing, email us and we’ll help chase it down.
If you give the courier authority to leave your parcel unattended, Props is not responsible for loss or theft once it’s marked as delivered.
INTERNATIONAL SHIPPING
We ship to select countries outside Australia.
Delivery times vary and may be affected by local customs.
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
More information regarding international shipping rates + times can be found here
RETURNS
We want you to love your Props product. If something’s wrong, here’s how it works:
CHANGE OF MIND
We don’t offer refunds if you simply change your mind or decide you don’t want the product anymore.
WRONG MODEL SELECTED
If you accidentally choose the wrong iPhone model, we can exchange it for the right one if we have it in stock.
FAULTY OR DAMAGED PRODUCTS
We follow Australian Consumer Law, which means:
- If your Props product has a major fault, you can choose a refund or replacement.
- If it’s a minor issue, we’ll repair or replace it free of charge.
- A major fault is when the item is
unsafe, significantly different from what we described, or can’t be
fixed easily within a reasonable time.
More information and how to return can be found here
